| 1998 Data Protection Act The Data Protection Act requires that appropriate security measures are in place to safeguard against unauthorised or unlawful access/processing of personal data. |
| Advertising Standards Authority For online help regarding all aspects of your consumer rights - 020 7580 5555 |
| Advisory, Conciliation and Arbitration Service Acas aims to improve organisations and working life through better employment relations - 08457 47 47 47 |
| Air Transport Users Council The UK's consumer council for air travellers, with advice on lost luggage, special needs, complaints procedures - 020 7379 7311 |
| Association of British Travel Agents Provides an arbitration service if a dispute arises with one of its members - 020 7307 1907 |
| Association of Independent Tour Operators Offers an independent arbitration service if you have a complaint against an AITO member - 020 8744 9280 |
| Association for Payment Clearing Services Card Watch is the UK banking industry's body that works with police, retailers and organisations including Crimestoppers to fight plastic card fraud - 020 7711 6356 |
| BBC Watchdog Consumer Guides Brush up on your consumer knowledge with these handy guides, ensuring you know where you stand when making a complaint - 0870 010 7070 |
| Civil Aviation Authority The Consumer Advice pages of the Civil Aviation Authority website - 020 7379 7311 |
| Citizens Advice Bureau The Citizens Advice Bureau Service offers free, confidential, impartial and independent advice - 020 7833 2181 |
| Carwatchuk Check to see if a vehicle has been stolen, scrapped or written-off - 0870 010 7899 |
| Consumer Credit Counselling Service CCCS is a charity dedicated to providing confidential, free counselling and money management assistance to financially distressed families and individuals. Freephone - 0800 138 1111 |
| Consumer Gateway Guide to e-Shopping Government Consumer Shopping advice. |
| Department of Health The Department of Health (DH) helps to improve the health and wellbeing of people in England. - 0207 210 4850 |
| Department of Trade and Industry Detailed information on package travel contracts and your rights, as well as advice on how to complain about your travel organiser - 020 7215 5000 |
| Financial Ombudsman Service Provides consumers with a free, independent service for resolving disputes with financial firms - 0845 080 1800 |
| Food Standards Agency Gives guidelines regarding food safety precautions for travellers - 020 7276 8000 |
| Foreign and Commonwealth Office Gives a summary of the terrorist threat world-wide, and what help FCO Travel Advice can provide in warning of the dangers - 0870 6060290 |
| Holiday Watch Exists to To encourage the improvement of package holiday standards and to ensure that enjoyable foreign travel is available to the maximum number of people - 0121 747 8100 |
| Insolvency Service The service is an executive agency of the Department of Trade & Industry which deals with insolvency matters in England & Wales and some limited insolvency matters in Scotland - 020 7291 6895 |
| Motor Insurance 365 Provides consumers with unbiased information about motor insurance. |
| National Debtline Provides free confidential and independent advice on how to deal with debt problems. Freephone - 0808 808 4000 |
| Ofcom Ofcom is the regulator for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services - 0845 456 3000 / 020 7981 3040 |
| Office of Fair Trading Protects consumers and explain their rights, ensures that businesses compete and operate fairly and provide resources for the adviser community - 08457 22 44 99 |
| Refunds.org.uk Helps you claim refunds and compensation for a whole variety of purchases and investments - 01788 330056 |
| Ricability Provides independent information to disabled and elderly consumers - 20 7427 2460 |
| Ripofftipoff A website for consumers to report rogue traders. |
| The Sale of Goods Act (1979) An Act to amend the law relating to the sale of goods. |
| Trading Standards A one stop shop for consumer protection information in the UK. |
| TrustUK A non-profit organisation endorsed by the UK Government to enable consumers to buy online with confidence - 020 7291 3345 |
